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2008. Not a great time to be a bank (even if you were First Direct – which had one of the best customer service records going).

 

They needed to maintain the public's trust

and confidence. So I used all the tweets and posts people were saying about the First Direct and turned them in a fully integrated ‘live conversation’, as well as a Cannes Gold.

Role: Senior Creative & Copywriter

Director: Jon Hollis

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